FAQs

Which is the closest airport to Willow Villa?

Dalaman. It's around a 4 hour flight from most UK airports. On arrival, it will take about 20 minutes to reach the villa by car.  This will cost apprx. £35 by taxi (for up to 4 people one-way). Alternatively there are lots of car hire companies operating locally.

 

Do I need a visa to visit Turkey?

Yes. You can obtain your visa in advance for about £12 per person by visiting the Turkish Foreign Affairs website, www. evisa.gov.tr; it's quick and simple.

 

Do I need additional vaccinations or malaria tablets to visit this part of Turkey?

No. But don't just take our word for it, check with your GP.

 

Do I need to pay a deposit?

Yes; a £100 deposit is payable when you book. The balance is payable 8 weeks before your departure date. If booking within 8 weeks of your departure date then the full amount, including the deposit, will be payable.

 

How can I pay?

Via PayPal or a cleared cheque. Alternatively bank details can be provided on request for electronic transfers.

 

How do I get the keys?

Collect from the Terrace Life gatehouse on arrival. Our Englsih speaing representative will be there to greet you and show you to the villa. 

 

What time can I check in / check out?

We aim to be as flexible as possible with your check in time; just let us know when your flights are and we'll do our best to accomodate you!

 

When is your changeover day?

Usually Saturdays or wednesdays but we are flexible where possible.

 

How do I get my deposit back?

We will refund your deposit (less any major damage, see below) within 7 days of the end of your stay.

 

Is Willow Villa suitable for wheelchair users?

Unfortunately not; it's spread over three floors and sits on a hillside.

 

Is Willow Villa suitable for young children?

Absolutely! We understand how difficult it can be to pack for a young family so we have tried to include some things to make life easier for you.

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Travel cot with cot top changer and sheets / cellular blanket / 2 x sleeping bags

2 x highchairs (one static and one for use out and about)

2 travel stairgates 

Sunsense baby sun  protection tent

Socket inserts and slam stopper

BT baby monitor and baby bath

Microwave steriliser and bottle brush, 3 x muslins

Step stool and paddded toilet seat for toddlers

Plastic drinking tumblers, plates, bowls and cutlery plus baby weaning spoons and even lolly makers!

A small selection of family games and children's books are all provided. 

Extensive collection of childrens DVDs.

The terrace is also fully enclosed with a locking gate to the staircase leading from it (though please never leave young children unattended).

 

Are stag and hen parties welcome?

Sadly not - but we wish you all the best.

 

What happens if I break or damage something?

We appreciate that accidents happen - though please try your best to look after our villa. If you break or damage something, please let us know so that we can repair or replace it for others. If the damage is significant we will resolve this with you on your return.

 

What do I do if I have a major problem?

Umut Bekar, the resort manager, and his English wife Sarah, live on site with their children. Umut can be contacted by telephone and is always around in person if you need him.

 

Can anyone just walk into Terrace Life Resort?

No. The resort boasts 24 hour security and a gated entrance. Staff also patrol the resort at night.

 

Is there car parking?

Yes. There is ample covered parking a stones throw from the villa.

 

Do you provide beach towels?

Yes. Lack of beach towels on a self catering holiday always annoyed us as it used up our luggage allowance so we have put 8 in for you to use!

 

Will the villa be cleaned whilst I am staying there?

No; the villa will have been professionally cleaned and beds made for you before you arrive. However, if you are staying for two weeks or more, and would like a mid-holiday clean, this can be arranged for a fee. Please contact us for details.

 

Is the villa air conditioned?

Yes, all three bedrooms and the open plan living area have efficient air conditioning units - but please remember to close doors and windows when using them and switch them off when you're not in.

 

Would you consider a long let?

Yes; please contact us to find out more about availability and reduced rates.

 

Are there laundry facilities?

Yes. Willow Villa is fully equipped with a washing machine, airer, iron and ironing board.

 

Is there a safe in the vila?

No.

 

Can I catch a bus nearby?

Yes, just outside the main entrance. The local bus service is very cheap.

 

Can I smoke in Willow Villa?

Only on the ground floor terrace. The villa is completely non-smoking indoors.

 

How far away is the nearest food shop?

There is a petrol station a 5 minute walk away which has a fairly good selection of food and groceries. Fresh bread is great from here in the mornings and there is usually someone selling fresh fruit and veg outside. The nearest supermarkets are in Göcek vilage and most will deliver.

 

Is the water safe to drink?

Although it's perfectly safe to drink, the tapwater doesn't taste very nice! You are best to buy bottled water; it's very cheap. All restaurants use bottled water to make ice.

 

What happens if I need to cancel?

The £100 deposit is non-refundable should you cancel your booking. You could get 50%, 25% or 0% of your rental fee refunded dependent on how many weeks cancellation notice you provide. Alternatively you could choose to change dates if the villa is available.

 

Is there wi-fi?

Yes. It even works by the pool!

 

Are hairdryers provided?

Yes. There are two for you to use.

 

Is the pool open 24-7? Can I take drinks down to the pool with me?

You can swim between 8am and 8pm. The pools are usually emptied for the winter season (November to March). Pools are cleaned daily. It's fine to take drinks to the pool, though only in the plastic tumblers provided for safety reasons. The pools aren't heated, though in the summer they feel more like a warm bath.

There is a separate childrens pool.